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Ely Cathedral

TERMS AND CONDITIONS

Visitor & Tour Tickets

Tickets can only be exchanged or refunded at the discretion of the Visitor Experience Manager.

Lost or Stolen tickets cannot be replaced or money refunded.

Tickets are non transferable.

All tours are subject to guide availability and also to events and services taking place in the Cathedral. Please check for any changes to our opening times before your visit.

Tower Tour tickets

Tower tour times may vary or be cancelled at short notice due to guide availability, adverse weather conditions or a major event/service within the Cathedral.

To avoid disappointment please view our scheduled changes to opening hours page or telephone 01353 660344 to check for any last minute changes before your visit.

On booking, visitors are required to read and agree to the following Terms & Conditions:

For your safety and enjoyment, visitors should:

Be aged 10 or over (10-16 year olds must be accompanied by an adult)

Be fit and in good general health

Able to climb stairs without walking sticks/aids

Wear suitable footwear

Be comfortable with heights

Leave all bags (handbags, rucksacks, luggage etc) where requested by the guide, as these cannot be taken up the tower

Stay with the group at all times

Follow the guide's instructions at all times

Follow Covid 19 precautions - wear face covering and disposable gloves. The Cathedral will provide latex gloves, if you wish to bring your own, please do.

Please note that dogs, including assistance dogs cannot be accommodated on the tour.

Octagon Tower

Please note the tour involves:

170 spiral stone steps, in 4 stages

Some narrow, enclosed staircases, with some steep/uneven stairs

Low and narrow doorways - one is just 18.5"/47cm wide

Access to open roofs with external views (NB access to top level is weather-dependent)

Duration of up to 1 hour

West Tower

Please note the tour involves:

· 288 spiral steps inside the stone tower

· Some steep and uneven stairs

· Access to the open top of the tower 215 ft/66m high

· Passing near radio transmitters - their frequency may adversely affect heart pacemakers

· Duration of up to 1 hour