Due to the age and fabric of our beautiful building, some of the floor surfaces can be uneven. We are fully committed to the safety and well-being of all visitors and take every precaution to highlight any areas which may present a trip hazard.
We have adapted as much of the Cathedral as possible to make it more accessible for those with limited mobility. Both the West and South Door provide direct access to the Cathedral. The West Door entrance can be accessed by ramps and the South Door exit is ramp free. Wheelchair users can access most areas of the Cathedral ground floor. All areas are either flat or ramped, including the Lady Chapel and the Cathedral shop.
Accessible toilets are in the Processional Way, between the north choir aisle and the Lady Chapel.
We advise you to bring your own wheelchair to the Cathedral, if possible. However, we do have a small number available on request but these should not be used without assistance. Please ask a member of the team as you arrive at the main west doors. Thank you.
We have a hearing loop systems that cover the Choir, South and North Transepts and the Lady Chapel. These are used at all services.
We have one permanent designated disabled parking place in the South Car park and there is plenty of free parking nearby. For more information on disabled parking in Ely near to the Cathedral please view the city's Parking map
To arrange wheelchair seating for services, please telephone 01353 660342.
Access to the Towers
Access to the Octagon Tower (165 steps), and West Tower (288 steps) is via stairs only. We recommend that those with pre-existing medical conditions, mobility difficulties or concerns with heights and confined spaces do not attempt this climb.
If you have a query about access, please email our Visitor Services Team