FAQs

Can I buy an admission ticket when I arrive?
We advise booking tickets in advance, particularly if you want to join any of our tours. Tickets are also available to purchase on arrival. If you are having problems buying tickets online please contact us: box.office@elycathedral.org or call 01353 660349 (Please note this number is monitored on a part time basis and it may take up to 2 working days to respond).

What if I just want to come to the Cathedral to pray?
There is no charge for those wishing to come in for prayer or reflection. Please notify the welcome team on arrival.

What facilities are available?
We have limited toilet facilities available in the Cathedral including one accessible toilet. There are public toilets on Palace Green (opposite the main entrance to the Cathedral).

Do I have to pay Cathedral entry to visit the shop?
No. Access to the shop is free to all.

Can I bring my dog into the Cathedral when I visit?
Yes. Ely is a dog friendly Cathedral and well-behaved dogs on a lead are very welcome.
Dogs (other than assistance dogs) are not permitted on ground floor tours, or at services, concerts or major events. Unfortunately assistance dogs are not permitted on Tower tours due to the difficulties of access.
The Almonry Restaurant - Dogs are allowed inside the Tea Room but not the Undercroft Restaurant.

Is there somewhere to get refreshments or book lunch?
The Almonry Restaurant, is part of the medieval precinct and located in the Cathedral grounds. The Almonry prides itself on serving locally sourced, home cooked lunches, cakes and afternoon tea.

What else is there to do at Ely Cathedral?
There is plenty do at Ely Cathedral including climbing towers, guided tours, shopping, or relaxing in the Cathedral's beautiful grounds. Please visit our Must See and Do page.

Can I bring a group?
Groups are welcome at Ely Cathedral Mondays - Saturdays. If you are a group of 15 or more people you will need to book directly and in advance. We regret we are unable to accommodate group visits on Sundays. Please visit the Groups page for further information. During this period of social distancing, we are unable to allow groups in who haven't pre-booked. For more details can contact our Groups & Visits Co-Ordinator on 01353 660359 or email visits@elycathedral.org