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TERMS AND CONDITIONS OF SALE AND BOOKING

Ely Cathedral Box Office

The full terms and conditions apply to tickets sold through the Cathedral Box Office. These terms and conditions should be read prior to purchase, as purchase of a ticket means you accept all the terms and conditions.

1. Tickets

a. You should check your ticket at the time of purchase and contact us immediately if there is a mistake.
b. We will not be responsible for any tickets that are lost, stolen or destroyed.
c. If required we reserve the right to provide alternative seats at the same value of the purchased ticket.
d. The price of the ticket includes any applicable taxes.
e. Tickets sold through the event organisers or promoters own box office are subject to their own terms and conditions.

2. Delivery and Collection

a. Tickets purchased by phone or over the internet which aren't 'print at home' are subject to a handling fee.
b. For 'print at home' tickets, you must print out the tickets from your computer. If you have no facilities to print a ticket, you must select another delivery option.
c. Tickets will be available for collection from the Box Office during its normal opening hours (Mon - Sat 10am - 4pm), or prior to the start of the event.
d. We reserve the right to request to see valid ID when you collect tickets.
e. If you request postal delivery, tickets will be sent by second class post.

3. Refunds and Exchanges

a. Tickets purchased are not refundable.
b. We are unable to refund or exchange tickets booked as part of a discount package.

4. Cancellation

a. If the event is cancelled or rescheduled by the Cathedral or the promoter due to circumstances beyond our control, you will be refunded for tickets purchased. For tickets purchased through a promoter, their terms and conditions will apply.
b. We will make all reasonable efforts to inform you of any changes or cancellations. It is your responsibility to ensure we have up to date contact details for you.

5. Maximum purchase of tickets

We reserve the right to restrict the maximum number of tickets purchased.

6. Latecomers

If you are late for a performance, we will seat you at the most suitable point in the performance. This may not be until the interval.

7. Conditions of admission

a. We reserve the right to refuse admission.
b. We reserve the right to request someone to leave the premises.
c. You should retain your ticket as it may be required for re-admission.
d. You must comply with safety announcements and instructions given by staff or stewards.
e. Proof of identity or concession entitlement (for example student rate) may be required if you present a concession ticket.
f. Animals are not permitted within the building for events, concerts and services, with the exception of assistance dogs.
g. You are not permitted to bring your own food or drink into the building, unless advised otherwise.
h. All mobile phones, pagers and similar devices must be turned off during events, concerts and services.
i. The use of recording or photographic equipment of any description is strictly prohibited during events, concerts, services and rehearsals, unless advised otherwise.
j. Children under the age of 16 must be accompanied by a full paying adult; for ticket prices see event information. For events specifically designed for children see additional conditions.

8. Accessibility

Please inform us of any mobility or access needs at the time of booking.